Store Policy

Customer Care

Hey! I'm Elizabeth and I founded The Choir Shop. I wanted to create a fab and fun online store where choir members could find awesome products, merchandise and presents for everyone who just adores being in a choir.

My aim is to provide high quality products and a seamless experience. First and foremost I am a choir director and my road to opening an online shop has been a strange one.  When Covid hit in 2020 I lost my Choirs, livelihood and business pretty much overnight. I had to let amazing choir leaders go and it was a dark time.

However, none of this stopped my absolute passion and love  for all things choir!

 

As the months past I started looking for online for T-shirts and other choir things to make me smile and fill the choir void and found there wasn't quite the right type of product. The Choir Shop was born.

 

I hope that The Choir Shop brings you joy and and happiness.  Thank you for supporting me and my dreams and never stop singing in a choir! Let's spread the message to the world - JOIN A CHOIR NOW!

  • ‍Product / Service Overview: All the products at The Choir Shop should be great quality and arrived in one piece!  If not please do not hesitate to let us know.

  • Standards of Customer Service: Fairness and real support are at the heart of al we do.  We may not be bale to reply in 24hr but we will do our best to get back to you ASAP and provide a satisfying solution to any issues you have.

‍‍

Complaints: I am so sorry that you may feel the need to complain about any element of your Choir Shop experience and we take all complaints very seriously please let us know by contacting info@thechoirshop.com

​Gathering Feedback & Suggestions: We'd love to know what you think. Can we improve?

Privacy Policy

The Type of information The Choir Shop Collects
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How we collect information
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information
We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How we store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How we communicate with out store visitors
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, text messages, and postal mail.

How we use cookies and other tracking tools

The Choir Shop places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites. Cookies are essential for helping us deliver a high quality experience for our customers, and some collect information about browsing and customer behaviour.

 

By using and browsing The Choir Shop website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.

How site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at info@thechoirshop.com

Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@thechoirshop.com.

Payment Methods

 
  • Credit / Debit Cards