Question 1

Shipping & Delivery Info

Accepted Answer

The Choir Shop offers flat rate shipping of £4 on all orders. For orders over £50 shipping is free. ​ Delivery When will I get my order? Usually, it takes 3–7 days to fulfil an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: ​ ● UK: 6–7 business days 
 [Covid-19] When will I get my order? Our fulfilment times all products/t-shirts/phone cases/etc may be longer than usual and may continue to increase until things get back to normal. 
 We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It's difficult to predict the shipping times. We will aim to keep you informed about any potential delays. ​ Where will my order ship from? We work with an on-demand order fulfilment company with facilities worldwide! 
 Will I be charged customs for my order? An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. ​ My order should be here by now, but I still don't have it. What should I do?  Before getting in touch with us, please help us out by doing the following: ● Check your shipping confirmation email for any mistakes in the delivery address ● Ask your local post office if they have your package ● Stop by your neighbours in case the courier left the package with them If the shipping address was correct, and the package wasn't left at the post office or at your neighbour's, get in touch with us at info@thechoirshop.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost. ​ Orders  How are your products made? We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently! 
 How do I track my order? You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@thechoirshop.com. 
 I received a wrong/damaged product, what should I do? We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@thechoirshop.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Question 2

How much is shipping?

Accepted Answer

The Choir Shop offers flat rate shipping of £4 on all orders. For orders over £50 shipping is free. ​ Delivery When will I get my order? Usually, it takes 3–7 days to fulfil an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: ​ ● UK: 6–7 business days 
 [Covid-19] When will I get my order? Our fulfilment times all products/t-shirts/phone cases/etc may be longer than usual and may continue to increase until things get back to normal. 
 We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It's difficult to predict the shipping times. We will aim to keep you informed about any potential delays. ​ Where will my order ship from? We work with an on-demand order fulfilment company with facilities worldwide! 
 Will I be charged customs for my order? An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. ​ My order should be here by now, but I still don't have it. What should I do?  Before getting in touch with us, please help us out by doing the following: ● Check your shipping confirmation email for any mistakes in the delivery address ● Ask your local post office if they have your package ● Stop by your neighbours in case the courier left the package with them If the shipping address was correct, and the package wasn't left at the post office or at your neighbour's, get in touch with us at info@thechoirshop.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost. ​ Orders  How are your products made? We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently! 
 How do I track my order? You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@thechoirshop.com. 
 I received a wrong/damaged product, what should I do? We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@thechoirshop.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Question 3

Does The Choir Shop ship outside the UK?

Accepted Answer

No. Currently we only ship to the UK.

Question 4

Return & Exchange Policy

Accepted Answer

What’s your return policy? We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at info@thechoirshop.com 
 Do you offer refunds? Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@thechoirshop.com with photos of wrong/damaged items and we’ll sort that out for you. ​ Can I exchange an item for a different size/colour? At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@thechoirshop.com within a week after receiving your order. Include your order number and photos of the mislabelled item, and we’ll send you a new one, or issue a refund. ​ Any claims for misprinted/damaged/defective items must be submitted within a week after receiving your order . For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. Please contact info@thechoirshop.com including your order number and item details. ​ Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable). ​ If the your shipping address was correct and the order still hasn’t arrived, please let us know and we will find a resolution for you. We usually cover the costs of reprinting and shipping replacement orders. ​ The Choir Shop does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of. ​ Size Exchanges - Wrongly ordered sizes won’t be eligible for refunds. Size charts are available in all product descriptions.  ​ Returned by Customer - If you wish to return a product please first email info@thechoirshop.com with order details and the reason you would like to return your product(s). Returns for products, face masks, as well as size exchanges are not offered by The Choir Shop. 
 Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for: ​ 1. the supply of goods that are made to the consumer's specifications or are clearly personalized; 
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore The Choir Shop reserves rights to refuse returns at its sole discretion. ​ This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Question 5

Feedback and Complaints

Accepted Answer

Complaints: I am so sorry that you may feel the need to complain about any element of your Choir Shop experience and we take all complaints very seriously please let us know by contacting info@thechoirshop.com ​ ​Gathering Feedback & Suggestions: We'd love to know what you think. Can we improve? info@thechoirshop.com

Question 6

The Choir Shop Privacy Policy

Accepted Answer

The Type of information The Choir Shop Collects
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. ​ How we collect information
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. ​ Why do we collect such personal information
We collect such Non-personal and Personal Information for the following purposes: To provide and operate the Services; To provide our Users with ongoing customer assistance and technical support; To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;  To comply with any applicable laws and regulations. ​​ How we store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. ​ How we communicate with our store visitors
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, text messages, and postal mail. ​ How we use cookies and other tracking tools The Choir Shop places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites. Cookies are essential for helping us deliver a high quality experience for our customers, and some collect information about browsing and customer behaviour. 
 By using and browsing The Choir Shop website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site. ​ How site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at info@thechoirshop.com ​ Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.  ​ Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@thechoirshop.com.

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